FAQ
ARE THERE DIFFERENT MODELS FOR MEN, WOMEN AND KIDS?
Definitely not. Odd Pears promotes equality and discards the outdated view that particular styles or colours relate to a certain gender. We encourage everyone to wear whatever they want and we think we’ve done a pretty great job of creating a range that is colourful, wearable, wonderful and genderless.
DO YOU HAVE KIDS/CHILDREN'S SOCKS?
Kind of. Currently we have socks that will fit 8 - 14 year olds. This is the 36-40 size selection.
WHAT ARE ODD PEARS SHIPPING CHARGES?
International shipping is free on all orders of $199.00 AUD or more. Otherwise a shipping fee of $20.00 AUD will be charged. Delivery will occur between 1 and 2 business days in Australia and between 2 and 7 business days internationally.
All shipments will be 100% traceable.
CAN I RETURN OR EXCHANGE THE SOCKS THAT I HAVE ORDERED?
Sure you can. If you receive your order and decide that you want to exchange it for a different style, or return it, that’s no problem. All that we ask is that the socks are returned within 30 days of purchase, unworn and still in their original packaging. Unfortunately we won’t be able to cover the cost of postage on returns but we are more than happy to send out replacements for exchanges free of charge.
WHAT IS THE DELIVERY TIME FOR YOUR SOCKS?
Depending on location, your socks will be delivered within Australia between 1 and 2 business days. For all international orders please allow between 2 and 7 business days.
HOW DO I PAY FOR THE YOUR SOCKS?
We accept all currencies and all major credit and debit cards. We of course also accept PayPal and recently introduced Bitcoin as an alternative form of payment. Please contact us if you would like to pay in any other form - we will be able to tailor a solution.
WHAT HAPPENS IF I GET DAMAGED OR WRONGLY PACKAGED SOCKS?
Though this is highly unlikely, as we take serious pride in packaging and sending our goods, things can go wrong. If you ever find yourself in this awful situation, fear not, our super-lovely team is here to help you! Just email us immediately and we will do our best to make you skipping down the street throwing flowers once again in no time.
I JUST PLACED AN ORDER… BUT I WANT TO ADD SOMETHING ELSE TO IT. CAN I?
Oops! We are pretty efficient here at Odd Pears so if this is the case, email us as soon as possible at info@oddpears.com and, though we can’t make any promises, we will do our best to add it to your bag of treats.
IS THERE A PHYSICAL ODD PEARS STORE I CAN TOUCH, FEEL, TASTE, SMELL AND VIEW YOUR SOCKS?
Not yet but we’re working on it! We’re suckers for a great concept store with exceptional products and service, so it’s only fitting that we open up shop, literally. We do of course have wonderful wholesalers around the world and would be happy to point you in the right direction.
SIZING?
Well now, that’s an easy one, there are 2! Sizes include 36-40 and 41-46. Shoot us an email at info@oddpears.com if you are overly concerned about the size of your paws.
SOLD OUT. THAT CAN’T BE RIGHT, I’M SURE THERE ARE MORE HIDDEN AWAY SOMEWHERE RIGHT?
Sorry, it’s hard being popular. If it says ‘Sold Out’ on our website, we aren’t lying. We truly wish we could use the force and create you another Pear but we aren’t Jedi’s (just yet). There is still hope though! Email us at info@oddpears.com and we will do our best to track down the Pear in question through one of our stockists and put you in touch. Alternatively, double check with us that we don’t have any plans to bring it back in the future. Most of our beautiful, odd, colourful, fun socks are limited release and we most likely won’t be making any more of them but for the truly special kind, we might make an exception. Hey, who knows.